Felicia Hopson has over 25 years’ experience in Financial Services and Information Technology industries. Felicia earned her Bachelor’s Degree in English from Benedict College in Columbia, SC. She went on to earn her Master’s Degree in Business Administration from Wilmington University in
Wilmington, DE. Felicia has earned her Six Sigma, Green Belt Certification from Villanova University with a specialization in Financial Services. Felicia is pursuing her Doctorate Degree in Business Administration, with a specialization in Leadership with specific focus in Servant and Transformational Leadership
Theories, from Capella University.

Felicia is transformational Senior Operations Executive who leverages deep expertise in financial analysis and operations, risk management, end-to-end mortgage servicing, data-driven decision-making, and supply chain leadership to drive exceptional results in financial and technical organizations. Clarifies, interprets, and communicates complex business opportunities to all stakeholders across the enterprise. Builds corporate value, market share, and customer loyalty with high-performing teams and smart, strategic process improvement. Boosts business growth with thorough data analysis, strong partnerships and relationships, and innovative initiatives that propel growth. Respected as a dynamic, lead-by-example expert and proponent of empowerment and accountability. 

Felicia was an adjunct professor at Rowan College at Burlington County, and has also taught at Middlesex County College, Mercer County College, Atlantic County Community College; University of Phoenix. In addition to being an adjunct professor, Felicia also has taught professional development sessions in Personal Branding and Leadership. Additionally, Felicia is active with Alpha Kappa Alpha Sorority, Inc. Theta Pi Omega Chapter. Felicia has received several community service and leadership awards.